covid covid

A Message from Gables Residential About COVID-19

We remain committed more than ever during this unsettling time to our mission of “Taking Care of the Way You Live”. The well-being of our residents, associates, vendor partners, investors and clients is our top priority. We continue to monitor the COVID-19 outbreak, actively following guidance and recommendations from the CDC while taking actions to keep our communities safe and well informed. The specific precautions grow every day and to best stay informed, please visit the CDC link for your convenience: 

We are asking our residents to continue to be aware of their surroundings and practice precautionary measures to remain safe and healthy.  

To mitigate the health and safety risk to all residents, we ask the following:

Please note we continue to strive to maintain wellness by:

In order to adapt to the situation at-hand, we have incorporated changes to our business practices, which we share below.




Our leasing offices are now open!  Masks are still required for both residents and prospects when entering the leasing office,  as well as touring, and one may be provided, assuming availability.  Self-guided and virtual tours are also options should that be a preferred choice. Please continue to follow protocols and recommendations from the CDC at all times. We're still proud to be here for you by phone, email, 24/7 chat and social media platforms as we believe in "Taking Care of the Way YOU Live".

Remember, with our 30 Day Satisfaction Guarantee, if you’re not satisfied with your apartment home during the first 30 days of your lease, you are able to change your mind and cancel your lease without penalty.*

*Certain restrictions apply


Many of our amenities are beginning to reopen. We ask that you contact your leasing office to confirm which of our amenities are currently available.


For your convenience, and to offer alternatives to in-person payments and in an effort to facilitate and simplify electronic payment processing, payment options may include:

· Online ACH

· Credit (Visa, Mastercard, Discover, American Express) or Debit Card


· Lockbox

· Apple Pay through the Gables Resident App

· Recurring Auto Pay is also available through Gables Resident app

Please check with your community for available payment options. We hope you find this helpful!


View Our COVID Service Request Protocol Video


Service requests can be submitted either online or via phone.  Please be aware that during this time, we will be placing our 24-Hour Maintenance Guarantee on hold. Additionally, we will require all residents to wear a mask while our maintenance team is in your apartment home.

In order to continue to practice the best guidelines for the well-being of all, an associate will be contacting you to ask the questions listed below.  We will be happy to service your apartment should the answers to the questions below be "No". Thank you in advance for your cooperation and understanding.

· Have you tested positive for COVID-19?

· Have you traveled to any countries within the last 45 days for which the CDC has issued a pandemic-related Level 2 or 3 Health Notice?

· Have you encountered any individual that has tested positive for COVID-19?

· Do you currently have a fever of 100 degrees or more?


Our teams are working harder than ever to ensure the safety of our residents, associates, and our surrounding communities. We continue to monitor and follow the guidelines from the CDC. We understand that we aren’t the experts, but as an extension of our mission in Taking Care of the Way You Live, we’ve put together the below resources, we hope will be useful for you and provide additional support.

Click on each individual state below for more information on financial assistance, food bank information and stay at home orders specific to your state!












Centers for Disease Control (CDC)- Click here for information on how best to stay safe and prevent the spread

World Health Organization (WHO)- Click here to get updates on the global status of the pandemic

211 (United Way)- Click here to find local resources of several various topics/needs.



There are so many wonderful organizations that need our help, but we’ve listed a few organizations below that have a direct impact during this pandemic.

World Health Organization Solidarity Fund- Help the WHO fight COVID-19!

American Red Cross- Please consider donating your blood to help fight COVID-19.

CDC Foundation- Help support the CDC directly in their efforts!

Feeding America COVID-19 Response Fund- Help prevent hunger during this pandemic!



Our furry friends are going through this with us! While Coronavirus/COVID-19 has many of us practicing social distancing or sheltering in place, there are still thousands of dogs and cats that need our help. Below are some great opportunities to Foster a Pet and support our furry friends!





Please continue to check your resident portal, app and email for community-specific updates. 

Our teams will be providing updates as frequently as possible, and are also available via email, chat, phone, and social media to answer your questions!